The Case
Our client, a specialist art handler, was entrusted to re-locate a high value, one of a kind, ceramic sculpture from the UK to the US. As is always possible with overseas transits of fine and fragile works, despite adequate packing and best handling, the item was damaged in transit.

The piece was unfortunately damaged beyond repair and would have to be shipped back to the artist in the UK for a replacement sculpture to be replicated.
Our Role
It was clear that the item was damaged beyond repair and the supporting evidence was provided to us by our client and presented to the insurers.

RTIB worked closely with insurers to ensure all costs relating to the claim were considered and that the best solution for our client and in turn their client were delivered. The clients decided that, as the works were that of a living artist, they preferred for the item to be sent back to the UK and be replicated by the artist.
The Outcome
Ultimately, the claim costs were made up of the cost of replication including the shipping of the work back to the artist in the UK and these costs were agreed in full. Settlement was promptly agreed and paid to our client.

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